Blue Mountain Credit Union FlexTeller Online Agreement
These policies govern the relationship between Blue Mountain Credit Union and each person authorized to use FlexTeller, an Internet-based online banking service. FlexTeller services are also governed by any other separate agreement(s) you may have with Blue Mountain Credit Union including, but not limited to, the Credit Union's Membership and Account Agreement, any loan agreements and any amendments or changes made to this Agreement.
Except as stated in this agreement or any later agreement concerning FlexTeller, your membership agreement and other disclosures and agreements for accounts previously given to you will govern all transactions made with the FlexTeller service. All funds transferred from a loan account will be subject to the applicable loan agreement for accessing proceeds and secured by any security agreement for accessing your loan proceeds.
By using FlexTeller, you agree to be bound by the terms and conditions contained in this Agreement.
Definitions
- "We", "us" or "our" means the Credit Union and all of its affiliates and subsidiaries
- "You" and "your" means each person who has signed the FlexTeller application or who uses FlexTeller with your consent.
- "Business Day" is defined as Monday through Friday from 8:30 a.m. to 5:00 p.m., except on federal holidays.
- All references to time of day in this agreement refer to Eastern Standard Time.
Eligibility for FlexTeller
FlexTeller is available to members with accounts in good standing and a FlexTeller personal identification number (PIN) with Blue Mountain Credit Union. An additional password will also need to be entered at the time of login. The password initially defaults to your Social Security Number, but must be changed before you can use FlexTeller.
Equipment and Technical Requirements
To use FlexTeller, Internet access and Internet browser software are required. The Credit Union makes no warranties on equipment, hardware, software or Internet Service Provider or any part of them, expressed or implied, including without limitation any warranties of merchantability or fitness for a particular purpose. The Credit Union is not responsible for any loss, injury or damages (whether direct, indirect, special or consequential) caused by the Internet Service Provider, any related software, FlexTeller or the use thereof. The Credit Union is also not responsible for any loss, injury or damages arising from the installation, use or maintenance of your personal computer hardware, software or other equipment.
Services
With the FlexTeller service, you can:
- withdraw funds from your savings, checking, or line of credit accounts by check, made payable to you and mailed to you at the address on record at the credit union
- check account balances
- transfer funds between your checking, savings, or line of credit accounts
- make credit union loan payments
- check your account history
- download account history to your hard drive or to financial software such as Microsoft Money ® or Quicken ®
- determine which checks have cleared
- view and print copies of cleared checks
- view account information for checking, savings, certificate of deposit and loan accounts
From time to time, the Credit Union may enhance the existing FlexTeller with new services. We will notify you of these enhancements and by using them, you agree to be bound by the obligations and conditions concerning these services. You also agree to be bound by all the terms and conditions of any separate instructions that may be provided in conjunction with this system and any and all applicable state and federal laws and regulations.
Such services are subject to change at any time without prior notice to you.
Transfer between Credit Union accounts
You authorize the Credit Union to transfer funds electronically between your designated account(s) according to your instructions initiated through FlexTeller. All transfer transactions are immediately deducted from your account. Withdrawals will only be allowed on your accounts or accounts on which you are an authorized signer.
Member Service
You may contact a Blue Mountain Credit Union Member Service Representative by calling 1-877-667-2628 during the business day. MSRs may provide assistance within the guidelines set forth by Blue Mountain Credit Union and as required by law. MSRs are not authorized to negotiate any of the terms of this agreement.
Electronic Mail
Electronic mail outside of FlexTeller should be addressed to information@bmcu.com . Please note, however, that messages sent via your personal e-mail may be intercepted by third parties and are not protected by Blue Mountain Credit Union. Personal e-mail should not be used to communicate sensitive account information.
Blue Mountain Credit Union is responsible for making reasonable efforts to fulfill only those account requests actually received via FlexTeller. We may not be held accountable for any loss resulting from the delay or failure to transmit a message due to user error, malfunction of equipment, natural impediments and/or inaccurate or incomplete information.
Getting Started
To access your account with FlexTeller, you will need: (1) your account number; (2) your Credit Union FlexTeller PIN; and (3) your social security number. Upon accessing the service, you will be immediately prompted to change your password to one of your choice. If you wish a joint owner of your account to have access to the account, he or she must use the same PIN and password as you. You agree not to give your PIN or password to any person not authorized to have access to your account.
Third Party Disclosures
The Credit Union will disclose information to third parties about your account or the transfers you make:
- where it is necessary for completing transfers
- in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant
- in order to comply with government agency or court orders
- If you give us written permission
Security
Notify us immediately if you believe your PIN and/or password has been lost, stolen, used without your consent or compromised in any way. We may suspend your access until a new password has been established.
Telephoning is the best way of containing any losses. Failure to notify the Credit Union could result in a loss of money in your account as well as any funds available in your overdraft line of credit. If you notify the Credit Union of the loss or theft of your PIN and/or password within two business days after you learn of it, you loss will be limited to $50. If you fail to tell the Credit Union within two business days and the Credit Union can prove it could have prevented the loss, you could lose as much as $500. You have 60 days after your statement is mailed to you to tell the Credit Union of any transactions you did not make. If you fail to notify the Credit Union within 60 days, you may not get your money back. You understand the Credit Union may extend this period if you can provide a good reason for not notifying it sooner.
Statements
All transactions generated through FlexTeller will appear on your monthly or quarterly statement, depending on the account type. No other receipts will be sent.
Liability
If the Credit Union does not complete a transaction for which you receive a confirmation number or it is not completed for the correct amount, it will be liable for your reasonable losses or damages except when:
- If, through no fault of the Credit Union, you do not have sufficient funds in your account
- If the transfer would exceed the credit limit on your line of credit
- If circumstances beyond the Credit Union's control (such as fire or flood) prevent the transfer despite reasonable precautions that it has taken.
Unauthorized Transfers
We must hear from you within sixty (60) days after the FIRST statement on
which the problem appeared. You must include: (1) your name and account
number; (2) the error or the transaction you are unsure about; (3) why you
believe an error exists; (4) approximately when the error took place; and
(4) the dollar amount of the suspected error.
If you notify us orally, we may require you to send us your complaint or questions in writing within ten (10) business days for the amount you believe to be in error. Doing so permits you the use of the money while we complete our investigation.
If we ask you to state your complaint or question in writing and we do not receive it within ten (10) days, we may not provisionally credit your account. If we decide that no error occurred, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that were used in the investigation.
The Credit Union will tell you the results of its investigation within ten (10) business days and correct any error promptly. If we need more time, we may take up to 45 days to investigate, but you will have the use of the funds in question after the ten (10) days. If we determine no error occurred, we will send you a written explanation within three (3) business days after its investigation is complete. You may ask for copies of the documents used in the investigation.
Termination of Service
Termination by the Credit Union
At any time and at our discretion, without notice or liability, we may suspend or terminate your access to FlexTeller in whole or part without prior notice if we believe you have:
- compromised the confidential integrity of the service
- caused the credit union a loss
- abused the service (including, but not limited to, remaining connected to the system for inordinate periods of time)
Termination by the Member
You may terminate this agreement at any time by notifying the Credit Union in writing or via e-mail to the FlexTeller Administrator. You must allow five business days for processing your cancellation notice. You will be responsible for all payments and/or transfers you have requested prior to termination and for all other charges, fees and taxes incurred. You must cancel all outstanding payment and/or transfer orders within the five-day notification period. We will not be liable for payments and/or transfers not cancelled or made due to your actions related to service termination.
Fees
No fee is assessed for FlexTeller's standard service.
You are responsible for all charges assessed by communication companies, both local and long-distance, or other related companies.
Credit Union Liability
We assume no liability due to your inability to access the FlexTeller service for any reason including, but not limited to, communication problems or interruption and equipment failure.
We accept no responsibility for omissions from any equipment failure or damage, computer viruses, or software damage which may occur as a result of your use of the FlexTeller service.
Agreement
By accepting below, I certify that I have read, understand and agree to
all terms, conditions, and limitations contained in this document. This
agreement applies to all accounts I now have or may have in the future with
Blue Mountain Credit Union that I access via the internet, unless I specify
otherwise in writing.